Shipping & Delivery Policy

Last Updated: 13 September 2026

At BindiBelle, we want your shopping experience to be simple and transparent. This Shipping & Delivery Policy explains how your order is processed, dispatched, tracked, and delivered.

1. Shipping within India

BindiBelle currently ships orders across India, subject to the serviceability of the delivery address.

Our store is based in Surat, Gujarat, India.

Orders are processed and dispatched on working days. Dispatch and delivery timelines may vary depending on order volume, product availability, location, courier serviceability, and other operational factors.

2. Delivery Timeline

For metro cities and major serviceable locations, orders generally reach customers within 4–6 days after dispatch.

Delivery to remote, difficult-to-service, or other locations may take longer.

Please note that these timelines are estimates and are not guaranteed. Actual delivery depends on the third-party courier partner, delivery location, routing, weather, operational conditions, and other factors beyond BindiBelle's direct control.

3. Shipping & Logistics Partners

BindiBelle uses Shiprocket as its shipping and logistics aggregation platform.

Depending on the destination and service availability, your order may be assigned to a third-party courier partner.

BindiBelle does not directly operate the courier network or employ, manage, or control individual courier delivery executives. Delivery schedules, routes, delivery attempts, and field-level operations are handled by the assigned courier partner.

However, if you experience a delivery-related issue, please contact BindiBelle customer support first. We will assist and coordinate through the available logistics channels wherever possible.

4. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Public Holidays & Non-Working Days

BindiBelle's customer support and dispatch operations may be affected by public holidays and other officially observed non-working days.

Courier partners may also have different operating schedules during holidays.

If an order or support request is delayed because of a public holiday, pending orders and customer queries will be prioritized once regular operations resume.

6. Delivery Delays

Although we work to have orders delivered within the estimated timeframe, delays can occasionally occur due to:

  • Courier operational issues
  • Weather conditions
  • Traffic or transportation disruptions
  • High shipment volumes
  • Remote or difficult-to-service locations
  • Address-related issues
  • Public holidays or non-working days
  • Natural events or other circumstances beyond our reasonable control

If your order appears to be delayed, please contact us at care.bindibelle@gmail.com with your order number so we can assist you.

7. Delivery Attempts

The assigned courier partner may make delivery attempts according to its operational process.

Please ensure that the recipient is available at the provided delivery address and that the phone number entered during checkout is correct and reachable.

If a courier executive is unable to complete delivery, the courier partner may make another attempt or update the shipment status according to its process.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address and contact information at checkout.

Please carefully check your:

  • Full name
  • House/flat number
  • Building or street details
  • Area/locality
  • City
  • State
  • PIN code
  • Contact number

An incorrect or incomplete address may result in delivery delays, failed delivery attempts, or the shipment being returned to the sender.

If you notice an address mistake after placing your order, contact us as soon as possible at care.bindibelle@gmail.com. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

9. Undelivered or Returned Shipments

If an order cannot be delivered after the applicable delivery attempts and is returned to BindiBelle, the order may be treated as an undelivered or returned shipment.

This may happen because of reasons such as:

  • Incorrect or incomplete address
  • Customer unavailable during delivery attempts
  • Customer refusing delivery
  • Incorrect contact details
  • Courier serviceability limitations
  • Other delivery-related circumstances

If a shipment is returned to us, please contact customer support for assistance. Any refund, re-shipment, or other resolution will be handled according to the applicable BindiBelle policies and the circumstances of the order.

10. Remote & Difficult-to-Service Locations

Some PIN codes may require additional delivery time or may have limited courier serviceability.

Orders to such locations may take longer than the standard estimated delivery timeframe.

If a particular PIN code is not serviceable, BindiBelle may contact the customer or inform the customer regarding the available options.

11. Events Beyond Our Control

BindiBelle cannot be held responsible for delays caused by circumstances outside our reasonable control, including major weather events, natural disasters, transportation disruptions, government restrictions, strikes, courier network disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers and coordinate with our logistics partners when such situations occur.

12. Need Help With Your Delivery?

If you have a question about your shipment or delivery, please contact us:

Email: care.bindibelle@gmail.com
Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Sunday: Closed

When contacting us about an order, please include your order number so that we can assist you more efficiently.

13. Related Policies

For more information, please refer to our:

  • Return & Exchange Policy
  • Refund Policy
  • Cancellation Policy
  • Privacy Policy
  • Terms of Service

BindiBelle reserves the right to update this Shipping & Delivery Policy when necessary. Any changes will be reflected on this page with an updated revision date.

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