Return & Exchange Policy

Last Updated: 13 September 2026

At BindiBelle, we want you to feel happy and confident with your purchase. If you need to return or exchange an eligible product, our team is here to assist you.

Please read this policy carefully before raising a return or exchange request.

1. Return & Exchange Window

BindiBelle accepts eligible return and exchange requests within 5 days from the date of delivery.

The request must be raised within this 5-day period. Requests received after the applicable window may not be accepted.

To raise a return or exchange request, please contact:

Email: care.bindibelle@gmail.com

Please include your order number and details of the product for which you are requesting a return or exchange.

2. Eligibility for Return or Exchange

To be eligible for a return or exchange, the product must generally:

  • Be unused and unworn.
  • Be unwashed.
  • Be free from stains, marks, odour, or other signs of use.
  • Have all original tags and labels attached, wherever applicable.
  • Be returned with the original packaging, wherever applicable.
  • Be in the same condition in which it was delivered.

Products that have been worn, washed, altered, damaged, stained, or improperly handled may not be accepted.

All returns and exchanges are subject to inspection and approval by BindiBelle.

3. Size & Product Exchanges

Eligible products may be exchanged within 5 days from delivery, subject to product availability and the conditions of this policy.

If you require a different size, please mention the required size when contacting our customer support team.

An exchange is subject to availability. If the requested size or product is unavailable, BindiBelle may offer another applicable resolution.

Second Exchange

BindiBelle may allow a second exchange for the same order, subject to eligibility and availability.

However, a second exchange will be chargeable. Applicable exchange, shipping, or related charges will be communicated to the customer before the second exchange is processed.

4. Products Not Eligible for Return or Exchange

Products may not be eligible for return or exchange if they:

  • Have been worn or used.
  • Have been washed.
  • Have been altered or modified.
  • Have stains, makeup marks, perfume/body odour, or other signs of use.
  • Are damaged due to customer handling.
  • Are returned without required original tags or packaging.
  • Are specifically marked as non-returnable or non-exchangeable on the product page.
  • Fall under a category specifically excluded from returns or exchanges by BindiBelle.

Any additional non-returnable categories, if applicable, will be clearly communicated on the relevant product page or applicable policy.

5. Damaged, Defective or Incorrect Products

Please check your order when you receive it.

If you receive a:

  • Damaged product
  • Defective product
  • Wrong product
  • Wrong size or variant
  • Missing item or quantity mismatch

please contact us at care.bindibelle@gmail.com as soon as possible.

Please provide your order number along with clear photographs of the product and packaging.

BindiBelle may request additional photographs, videos, or other information where necessary to verify the issue.

Please retain the original packaging until the issue has been reviewed and resolved.

6. How to Request a Return or Exchange

To request a return or exchange:

  1. Email care.bindibelle@gmail.com within 5 days of delivery.
  2. Mention your order number and the product you wish to return or exchange.
  3. Explain the reason for your request.
  4. Provide photographs or other information requested by our team.
  5. BindiBelle will review the request and confirm whether it is eligible.
  6. If approved, you will receive instructions for the return process.
  7. The product must be returned in the required condition.
  8. Once the product reaches the BindiBelle warehouse, it will be inspected.
  9. After successful inspection, the applicable return, exchange, or refund will be processed.

Please do not send a product back without receiving return instructions or confirmation from BindiBelle.

7. Return Pickup & Courier

Where reverse pickup is available, BindiBelle may arrange the pickup through its logistics partners.

BindiBelle uses Shiprocket as a shipping aggregation and logistics platform. A third-party courier partner may be assigned through Shiprocket for delivery or reverse pickup.

The courier partner may vary depending on location and serviceability.

BindiBelle does not directly operate the courier network or employ or control individual courier field executives. Pickup attempts, routes, schedules, and serviceability are therefore dependent on the assigned third-party courier partner.

If reverse pickup is unavailable for a particular location, BindiBelle may provide an alternative return process where applicable.

8. Return & Exchange Charges

Any applicable return or exchange charges will be communicated according to BindiBelle's applicable policy.

For a second exchange, applicable exchange, shipping, or related charges will be payable by the customer.

Where an issue is verified as being caused by BindiBelle, such as a wrong or defective product, the applicable resolution will be determined after review.

9. Product Inspection

All returned products must reach the BindiBelle warehouse before the return or refund process can be completed.

Returned products will be inspected for:

  • Product condition
  • Tags and labels
  • Packaging
  • Signs of use or washing
  • Damage or alteration
  • Whether the returned product matches the original order

A return, exchange, replacement, or refund will only be approved after the product successfully passes the applicable inspection.

If the product does not meet the eligibility requirements, BindiBelle may reject the return or exchange request.

10. Refund After an Approved Return

For an approved return, BindiBelle will initiate the refund after the returned product reaches the warehouse and successfully passes inspection.

For prepaid orders, the refund will be processed through the applicable original payment method.

BindiBelle uses Razorpay as its payment partner.

Once BindiBelle initiates an eligible prepaid refund, the amount may generally take 4–7 days to reflect in the original payment method, based on the standard timeframe provided by Razorpay.

Actual reflection time may vary depending on the customer's bank or payment provider.

11. Incorrect or Unrelated Product Returned

Customers must ensure that the correct product is handed over during a return pickup or sent through the approved return process.

If an incorrect, unrelated, or different product is received at the BindiBelle warehouse, the return may be rejected after inspection and verification.

12. Product Colour & Appearance

Product colours may appear slightly different from the images displayed on the website due to factors such as screen settings, lighting, photography, and individual display devices.

Minor variations in colour or appearance that do not materially affect the product may not be considered a defect.

13. Important Conditions

  • Return and exchange requests must be raised within 5 days of delivery.
  • Products must be unused, unworn, unwashed, and in acceptable original condition.
  • Original tags and packaging should be retained wherever applicable.
  • A return or exchange request is not automatically approved merely because it has been submitted.
  • All returned products are subject to inspection.
  • Exchange is subject to product availability.
  • A second exchange is chargeable.
  • Courier pickup and delivery timelines depend on third-party courier partners and serviceability.
  • Refunds are initiated only after an approved return reaches the BindiBelle warehouse and passes inspection.
  • Refund reflection times may vary depending on the bank or payment provider.
  • BindiBelle may request additional information or evidence to verify a return, exchange, damage, or incorrect-product claim.

14. Contact Us

For return and exchange assistance:

BindiBelle Customer Support
Email: care.bindibelle@gmail.com
Business Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Sunday: Closed

Customer support may also be unavailable on public holidays. In such cases, responses and return processing may be delayed until business operations resume.

Please include your order number when contacting us.

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