FAQs
Welcome to BindiBelle.
We’ve put together answers to some of the most common questions about shopping with us. If you can't find the information you're looking for, our customer support team will be happy to help.
You can reach us at care.bindibelle@gmail.com.
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Sunday: Closed
General Questions
What is BindiBelle?
BindiBelle is a growing online fashion brand exploring the world of fashion with a focus on beautiful, wearable styles.
We’re at the beginning of our journey and continuously learning, evolving, and discovering new ways to bring fashion to our customers.
Where is BindiBelle based?
BindiBelle is based in Surat, Gujarat, India.
How can I contact BindiBelle?
You can contact our customer support team by email at:
Our customer support hours are Monday to Saturday, 10:00 AM to 5:00 PM.
We currently provide customer support through email.
Are you available on public holidays?
Our office and customer support operations may be closed on public holidays.
During a public holiday, customer support responses and order dispatches may be affected.
Once operations resume, we will prioritize pending customer enquiries and orders before continuing with regular operations.
Orders
How do I place an order?
Browse our website and select the product you would like to purchase.
Choose the available options, such as size or colour, where applicable, and click Add to Cart.
Once you have added everything you would like to purchase, proceed to checkout and follow the instructions to complete your order.
How do I know if my order has been placed successfully?
Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.
If you don't receive an order confirmation, please check your spam or promotional folder.
If you still cannot find it, contact us at care.bindibelle@gmail.com.
Can I modify my order after placing it?
If you need to make a change to your order, please contact us as soon as possible with your order number.
We will do our best to assist you if the order has not yet been processed or shipped.
Once an order has been processed or shipped, changes may no longer be possible.
Can I cancel my order?
Cancellation may be possible depending on the status of your order.
If a prepaid order has already been shipped before we receive or process your cancellation request, the order will be treated as a standard return rather than a cancellation.
Any applicable return, shipping, or other charges will be handled according to our Cancellation Policy and applicable terms.
For the best chance of cancellation before dispatch, please contact us as soon as possible after placing your order.
Products
How can I find the right size?
Please refer to the size information provided on the relevant product page.
If you are unsure about which size to choose, you can contact us before placing your order and we’ll do our best to assist you.
Will the product look exactly like the pictures?
We make every effort to display our products as accurately as possible.
However, colours may appear slightly different depending on your device, screen settings, lighting, and other factors.
There may also be minor variations in appearance between product photographs and the actual product.
How do I know if a product is available?
Product availability is displayed on the relevant product page.
If an item is unavailable, it may not be possible to place an order for that product at that time.
Will out-of-stock products be restocked?
Some products may be restocked, while others may be available only for a limited period.
Restocking depends on product availability.
If you are interested in a particular product, you can check the product page again later or contact us for more information.
Shipping & Delivery
Do you deliver across India?
We offer delivery within India, subject to the serviceability of your location.
Which courier company will deliver my order?
BindiBelle uses Shiprocket, a shipping aggregation platform, to manage and facilitate shipments through third-party courier partners.
The courier partner assigned to your order may vary depending on factors such as delivery location, availability, serviceability, and other logistics considerations.
Does BindiBelle directly operate the courier service?
No.
Our deliveries are handled through third-party courier partners facilitated through Shiprocket.
BindiBelle does not directly employ or manage the courier company's delivery personnel or field executives.
Can I contact the courier's delivery executive directly?
Courier delivery personnel and field executives are third-party personnel.
BindiBelle does not have direct control over individual courier field executives or their schedules.
If you experience an issue with your delivery, please contact BindiBelle customer support first at care.bindibelle@gmail.com. We will assist you with the available information and coordinate through the applicable shipping channels where possible.
How long will my order take to arrive?
Delivery times can vary depending on your location, product availability, courier service, serviceability, and other circumstances.
The applicable estimated delivery timeframe will be communicated during the ordering process or after your order is placed.
Please note that delivery estimates are not always guaranteed, as the final delivery is handled by third-party courier partners.
Will public holidays affect dispatch?
Yes.
Our office and dispatch operations may be closed on public holidays. Orders that are pending dispatch may therefore be processed after the holiday.
Once operations resume, we will prioritize pending orders before continuing with regular dispatch operations.
How will I know when my order has been shipped?
Once your order has been shipped, tracking information will be provided when available.
You can use the available tracking information to follow the progress of your shipment.
What if my order is delayed?
While we work with our logistics partners to deliver your order within the estimated timeframe, occasional delays may occur due to courier operations, weather conditions, holidays, high order volumes, serviceability issues, or other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us at care.bindibelle@gmail.com with your order number.
We will assist you with the available shipment information.
What happens if I am not available when the delivery is attempted?
If you are unavailable when the courier attempts delivery, the courier partner may make another delivery attempt or follow its applicable delivery procedure.
If you have concerns about a delivery attempt, please contact us with your order number.
For complete information, please refer to our Shipping & Delivery Policy.
Returns & Exchanges
Can I return or exchange my order?
Returns and exchanges may be available depending on the product and the circumstances.
Eligibility requirements and applicable conditions are explained in our Return & Exchange Policy.
How do I request a return or exchange?
If you would like to request a return or exchange, please contact us at care.bindibelle@gmail.com with your order number and details of the item.
Our customer support team will guide you through the applicable process.
Are all products eligible for return or exchange?
Not necessarily.
Certain products may have specific eligibility requirements or may not be eligible for return or exchange.
Please review our Return & Exchange Policy before requesting a return or exchange.
What happens after I return a product?
Once the returned product reaches our warehouse, it will be inspected to determine whether it meets the applicable return conditions.
After the inspection is completed and the return is approved, the applicable refund or exchange process will be initiated.
Refunds
When will I receive my refund?
For an approved return, the refund will be initiated after the returned product reaches our warehouse and successfully passes the required inspection.
The refund process will be handled according to our Refund Policy.
How long does a prepaid refund take to reflect in my account?
Once we initiate an eligible prepaid refund, the amount may take additional time to reflect in the original payment method.
For prepaid orders, the standard reflection timeframe provided by our payment partner, Razorpay, is generally 4 to 7 days after the refund has been initiated.
The actual time may vary depending on the payment method, bank, or financial institution.
Why haven't I received my refund even though BindiBelle has initiated it?
Once a refund has been initiated from our side, the amount may still require processing by the payment partner and your bank or financial institution.
For prepaid refunds, please allow the standard 4–7 day timeframe after initiation.
If the amount has still not reflected after the applicable timeframe, please contact us at care.bindibelle@gmail.com with your order details.
How will my refund be issued?
Where applicable, refunds for prepaid orders will be processed to the original payment method used for the order, subject to the applicable refund terms.
Please refer to our Refund Policy for complete details.
Payments
What payment methods do you accept?
The payment methods currently available for your order will be displayed during checkout.
Is my payment information secure?
We use payment processing services and appropriate security measures to help protect your payment information during transactions.
Which payment gateway does BindiBelle use?
BindiBelle uses Razorpay as a payment partner for applicable online payments.
What if my payment is deducted but my order is not confirmed?
If your payment has been deducted but you have not received an order confirmation, please contact us at care.bindibelle@gmail.com.
Please provide the relevant order or payment details so that we can review the situation and assist you.
Order Issues
What should I do if I receive the wrong product?
If you receive an item that does not match your order, please contact us as soon as possible at care.bindibelle@gmail.com.
Please provide your order number and details of the issue. We will review the matter and guide you through the next steps.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order number and details of the issue.
Where appropriate, we may request photographs or other information to help us assess the situation.
What if an item is missing from my order?
If you believe an item is missing from your order, please contact us at care.bindibelle@gmail.com with your order number and the details of the missing item.
We will review the order and assist you accordingly.
Customer Support
When can I contact BindiBelle customer support?
Our current customer support hours are:
Monday to Saturday: 10:00 AM to 5:00 PM
Sunday: Closed
We currently provide customer support through email at:
What happens if I contact you on a Sunday or public holiday?
Our customer support operations may be closed on Sundays and public holidays.
Messages received during these periods may be responded to once our support operations resume.
After a public holiday, we will prioritize pending customer enquiries before continuing with regular support operations.
Still Have Questions?
We’re here to help.
If you can't find the answer to your question in our FAQs, please contact us:
Email: care.bindibelle@gmail.com
Customer Support Hours: Monday to Saturday, 10:00 AM to 5:00 PM
Sunday: Closed
BindiBelle
Discover your style. Make it yours.